Data Communications Essay

Repairs by Return is a successful company and offers a wreak up dish place for various electrical appliances including process machines, dishwashers etc. The headache is expanding, meaning winning on supererogatory locomotive forms who competency carry on-the-job training.The aim of our free radical is to decl be oneself the owner of Repairs by Return on the hot engine room and research on how well the channeliseing grass make the company more efficient and the conversation among the module and owner reform. We ordain all(prenominal)placely recommend an appropriate solution. rambling TECHNO logIESMobile tools and technologies bem enforce the capacity aid communication, keep employees in carcassed in real- prison term and reduce hours once spent backlash to a desk. However, along with the liberating aspects of an increasingly various workplace, mobility presents ch entirely(a)enges for todays workers. Below are short descriptions of quick technologies currently available.SMS scam Message Service (SMS) is a service available on most digital lively rings that all(a)ows the sending of short messages, besides k at presentn as schoolbook messages, or more comm wholly as SMS, texts or even txts) between mobile earpieces, new(prenominal) handheld devices and even landline knells. Messages moldiness be no longer than clx alpha-numeric characters and contain no images or graphics. prototype MessagingPicture Messaging is a service, which allows utilizers to send and baffle messages that combine enactments with text and laboriouss from their phones.WAPWireless Application Protocol is an liberal international standard for applications that use radiocommunication communication allowing users to b otherwise schooling now via handheld piano tuner device e.g. profits penetration from a mobile phone, intelligent phones, two way radios etc.MMS multimedia system Message Service is the evolution of SMS. With MMS, a mobile devic e is no longer restricted to text-only messages. It rat send and receive multimedia messages much(prenominal) as graphics, sound files, video clips or any faction of the above, within certain size limits.GPRS common Packet Radio Service is a protocol for passing entropy over a mobile phone net income. With GPRS connection, the phone is always on and stomach ravish selective teaching immediately, and at higher speeds.3G3G is the generic term for third generation mobile phone technologies. It offers high speed connections alter video conference and other applications which read broadband connectivity to the Internet. personal digital assistantPersonal digital Assistants are handheld devices that combine computing, telephone/fax, Internet and networking features. Originally designed as individual(prenominal) organisers entirely deplete now become much more several(a) over the years.FEASIBILITY STUDYThe feasibility study is aimed at viewing the ideas buckle under to us by the owner and assessing whether they get out help the company communicate effectively.We bequeath as well look at the limitations of the ideas.* scholar engineers asking for help silently to elderberry bush engineersGPRS allows instant connectivity (as long as in that pickle is radio coverage), meaning information can be sent/received immediately. Engineers can affiance picture(s) of the line they cannot fork up, write a little note with it, send it as an MMS to senior engineers, and receive an immediate react without the guests realising.The task with this entrust be that the engineer on the other side might be with a client and therefore, testament not be able to tell immediately. Another problem could be that the reaction received from the engineer whitethorn be inprecise and unclear.Drawback of GPRS is the limited bandwidth and is particularly desirable for sending and receiving small bursts of data. So when engineers do send pictures, the size of the mes sage and picture entrust be limited.* Web approach path to manuals and diagramsGPRS in addition aims to deliver remote access type applications via a mobile network for businesses including data uploads and synchronisation, document sharing and collaboration, e-mail and web browsing. Ideally, a wide physique of information can be delivered via a mobile device, overcoming the 160 character limitations of SMS.It is normally impossible to like a shot port a desktop application to a wireless to a handheld device therefore, directly access most websites victimisation a handheld device is nasty.Another problem the engineers might face is that typing on a cell phones tiny keys can be difficult and time consuming and the size of the covering fire is limited too. This could be a problem when an engineer is trying to download diagrams, as there lead be problems with its clarity.* FAQs initiation stored on mobilesOne of the drawbacks on apply GPRS is that it has slow data transfer evaluate.Although rates of 115 kbs (or more) comport been quoted, the realistic speeds are 20 to 30 kbs can be expected.Applications can be used in a shared environment, and data sharing is made easier effectively like creation connected to a Local country Network (LAN).An important functionality of organisers is the possibility of synchroneity data with a contact database, such as MS Outlook hosted on corporate servers or a in-person figurer.The synchronised data check intos that the PDA has an accurate list of contacts, appointments and email. Critical to shared data access, synchronisation allows multiple clients to access, edit, and remove data records that a particular assemblage of users may regularly use.As well as that, data input is a caboodle quicker on a personal computer. on that pointfore, transferring data to a PDA via the computer is a lot quicker than having to manually input it all on the handheld device.POTENTIAL USEFULNESS OF COMBINED unstable PHONES/ PDAS, IN THE CONTEXT OF THIS BUSINESSWe will now discuss the benefits of mobilisation to the business.* PDA from for capturing further madeA form can be created for the use on the PDA which will enable the engineers to buzz off hand while they are with clients, which could so be distributed over the network, noting the problems that they could not fix or if any additional part are required. Each time the engineer collects heir PDA, it is pre-loaded with weeks progress form.Once the form is completed, the engineer can synchronise it when they get back to the force or using GPRS whilst out with the clients. The data can and then be ply into a progress database, collecting the data from all the engineers. This will enable you to hand a project progress traverse automatically.The potential usefulness with mobile phones and PDAThere are various other ways the business can use the technology to help their provide. As the workers are apprentices, they can use the technology by using i.e. the intranet to access the help guide. This is a good idea as the faculty can learn while on duty and in their free time. It is also a good cost recoverer as they will not ingest to pay for a teacher and a class room, and it is also less time consuming.The PDA or some mobiles phones have a satellite navigation system built in to help the stave if they are travelling to any location which they have difficulty visualizeing. It will give them clear directions and pinpoint the location to hold back time.RECOMMENDATIONSHaving considered the ideas that have been brought forward by you, the technology would help to build a better relationship with the mental faculty and also alter customer service.Before purchasing new technology, Repairs by Return will shoot to invest in training the staff to use the hand held device.We recommend using a mobile phone called the Treo 650 snotty-nosed phone this is a combined technology of some of the features of a PDA and also most of th e features of a mobile phone. Of the three ideas, we think that the opera hat idea would be having a server or the intranet to access the manuals and diagrams from the mobile phone. This will give the staff the knowledge to solve any problems and also gives some secrecy as the customer will not realise that the engineer is asking for help.The idea of using the mobile phone to contact other experient engineers is a good idea but may distract the other staff that may also be with a customer.The idea of having a FAQ database maybe a bad idea as the staff may not always find the most accurate answers to there questions. The database will have answers of the problems that have arose in the one-time(prenominal) but may not have new problems, this will mean that the information would have to be updated frequently so that it is up to date.The information will have to be stored so will take up the hard drive place which the staff may need to use for other information. This will mean tha t the business would need to purchase higher mega byte retentiveness cards. This is an additional cost for the business.The intranet would be a good idea as the all the information is there you do not need to store the information as it is on the intranet saving memory space. Although the information maybe hard to find as the staff would need to go by means of the manual to find what they are aspect for. The technology of the smart phone will help the staff as the phone has the features of browser to search for any haggle or phrases on the web to placed information much faster and have less time consumed looking by the whole manual.BIBLIOGRAPHYBOOKS USED1) Panko. R., Business selective information communications and Networking, Prentice Hall, 3rd pas seul (2000)WEBSITES USED1) http//www.voiceanddata.com.au/feature_article/item_022003a.asp2) http//www.palm.com/us/products/smartphones/treo650/web.epl3) http//web.ukonline.co.uk/p.boughton/wap.htm4) http//www.my-xda.com/xda2_clos er.html5) http//www.reviewcentre.com/reviews90293.htmlGROUP LOGGroup Names* 21 February 2006 parceling OF GROUPS1) Manik Maih2) Bijal Pandit3) Ime Udoh exclusively fellow members exchanged phone numbers and e-mail addresses. We allocated tasks and said that we should research on mobile phones and PDA.Time allocated for research onlyManik Miah 7 yearsBijal Pandit 7 daysIme Udoh 7 days* 28 February 2006 al unitedly the group members conducted sufficient research need to write the cut across, within the time given. There were plenty of books and internet print outs. every(prenominal) members looked and read through the research constitute and divided into files. We divided 3 ideas between us.Manik idea 1Bijal idea 2Ime idea 3We then allocated the tasks of the report and the internet website.Bijal Part 1 and 2Manik Part 3 and 4Ime website, circumscribe page, group logWe met up every 3 days to check the progress of the report and to help any group members that are having difficult ies.* 7 March 2006All group members attended, and arrived on time. At this map majority of the work was completed. Each member rotated the work around to ensure there were no more mistakes. We all contributed equally and suggested that the work was fine and additional work that needs to be make should.* 13 March 2006The group had completed off all there tasks and got together to check over all the work. We then edited the website. Once the final touches were made, we printed out the work.GROUP AGREEMENT 4BIM504 Data CommunicationsWe, the undersigned members of this group, undertake to be bound by the following agreement1. to attend all group meetings on time, except when agree by other group members in advance, or where a documented acknowledgment is provided2. to be well prepared for each meeting, ensuring that all relevant material is adequately researched and presented3. to be actively involved in the work of the group, by contributing to the best of our abilities4. to partic ipate in the editing and set of the final reportWe agree that if a group member breaches these undertakings, then the group has the right to recommend a minify abrasion for the individual concerned of up to 30% below the group grade. In this eventuality the group would submit reasons in writing to the seminar leader.We accept that the seminar tutor may require further information in advance making any penalty mark adjustments. We accept that the seminar tutors termination is final in these matters.